LACASSA PLUMBING REVIEWS
Hear What Our Customers Have To Say
Carmen was great! He really knew what he was doing. He was helpful, honest, professional, reasonable and fast!Was able to fix two leaky faucets and made suggestions to improve a valve to avoid future issues.Will be our go-to plumber going forward!
Lacassa plumbing always does a great job. Will use them again in the future.
Great response time, professionalism and quality of work. Highly recommend!
Best plumber I have ever had! Carmen did an amazing job fixing my drainage problem. I would recommend LaCassa Plumbing highly!
Had a leak and Carmen identified it right away. Fixed it and upgraded to better materials. Very satisfied with the results.
Melissa in office was very responsive and wonderful to deal with. Carmen arrived, same day as scheduled, to handle a bathroom sink that was backing up. What I really appreciated was how he evaluated the problem, discussed the options and the costs, and made a cost effective recommendation, prior to performing the work (he rodded the sink - very thorough and clean; no mess left). He also reviewed a problem I'd noticed in a little used basement shower - unfortunately a more major project - but appreciate the honest evaluation and explanation of potential work involved with fixing it. We'd definitely call on LaCassa Plumbing again.
Discovered a pipe leak behind my drywall that needed obvious quick repair. Spoke with Melissa around 9am. By 1030 Carmen showed up and got right to it. Could not be happier with the great quality of work, equipment, quick response that they provided. When you google plumbers, leak repair, etc…you have lots of options. Trust me… just stop on this option and rest assured the job will get done well and done right. Will undoubtably use them in the future. Thank you guys.
Came out to fix a sink on a Friday later afternoon within 2 hours of calling, excellent work!
Very professional and friendly. By the time they left, my 3 year old daughter was saying she wanted to be a plumber. There were no surprises in what I was charged.
This is a great family owned business. What I like most is that the owners are so hands on involved in the day to day operation. Carmen is very competent and confident plumber. He and Matt worked together, quickly identified the problem and took appropriate measures. Very efficient and productive! I am impressed by their work ethics and the quality work they delivered. Nowadays, good, trustworthy and reliable plumbers are not easy to find. I believe I have found one. Many thanks!
Jim and Pat Naas
The technician from Lacassa Plumbing arrived at our home and quickly assessed our needs, providing us with a quote for the work to be done. He then immediately began the service work, completing it both quickly and professionally. We were also provided with an estimate of additional work, not immediately needed. We will definitely be using them again.
Carmen did a amazing job repairing my shower that would leak water after turning it off. As well as replacing my sink faucet and valves. He was very professional and got the job done in a timely manner. This is my new go to company, absolutely awesome with amazing prices highly recommend.
I highly recommend Carmen LaCassa's Plumbing service. He is honest, clean, prompt and knowledgable. I thank him for a solution to safeguard my home and saving me thousands of dollars compared to my original idea. He treats your home like his home.
I would highly recommend LaCassa Plumbing for any plumbing/gas service. Yesterday was the 2nd time we used LaCassa Plumbing. The first time, Matt, had fixed our gas line to our fireplace. Matt was very professional and honest about the work.Carmen and Matt came out to our house to install a gas line for our newly installed above ground pool. They went above and beyond my expectations and did a great job. They added a gas line from our house to the gas pool heater. They were respectful with my busy work schedule as well as they cleaned up after completing the job.If you need any plumbing services, please contact LaCassa plumbing. You won't be disappointed as I wish I found them sooner.
What can I say about Carmen at LaCassa Plumbing? It’s all very good! Carmen has been repairing this old house for many years. He’s always reliable, courteous, professional. Carmen LaCassa is my go to guy. He’s the best and I wouldn’t trust anyone else.
The team who came to our home was quick, personable, clean, and professional. We will 100% use them for any projects in the future and cannot recommend them enough!
Carmen was informative, efficient, and had a positive attitude.
Wonderful customer service. Carmen was awesome!
We called early Tuesday morning and were greeted by a friendly customer service phone rep who was helpful and calming. She gave us a window of time and our service technician, Matt, was at our door no more than 2 hours later. He was extremely knowledgeable, fixed our problem sink and even took a look at a running toilet. The whole process was quick and painless. We will definitely use LaCassa Plumbing again.
From the operator to the staff, the attitude is very good. Reasonable charges
Installed dump pump system
Prompt and professional. Carmen was here an hour after I called. He provided his recommendations and kept to his original quote! Routed our line, took extra time to explain everything. Would definitely recommend!
I highly recommend, fixed gas leak on pipe.
We called in the early evening and Carmen was out the next morning to fix our kitchen sink drain issues. He was on time, courteous, and professional. Our issue was quickly resolved and pricing was fair. I would not hesitate recommending La Cassa Plumbing to family and friends.
Called LaCassa Plumbing out because our sewer was backing up on the floor and shower. The woman on the phone was extremely helpful and was able to get us an appointment for the exact time we wanted.The owner Carmen arrived early and checked our sewer cleanout. He explained to us that the water level being raised meant that the clog in the sewer line was downstream from that point and would need to be rodded. He gave us a reasonable estimate which we accepted.He then started to rod our sewer line which ended up taking him about four hours to do because it was so bad and over 200 ft in length. He explained everything to us as he was doing it and showed us when he was hitting something. Turns out our line is in extremely poor shape with lots of tree roots in it. Carmen was able to get it cleaned out and flowing again.He gave us his honest opinion and let us know that we may need to have part of the line replaced which he does not currently do. It's refreshing to hear an honest plumber that doesn't try to squeeze as much money out of you as possible. I'll be going back to LasCassa plumbing for any more plumbing issues that I have.
Response same day to our call. Excellent service, did not push me to buy anything and provided guidance to try and solve our water heater issue. Ended up needing to replace and they came back within a two days to replace. Job was done quickly, well and reasonably. Thank you!
I used LaCassa's website to contact them about installing a new ejector pump and received a response almost immediately. Carmen was able to come out first thing the next morning which was great. He was on time, and replaced what needed to be replaced in a couple of hours. The best thing is Carmen explained everything that he was doing along the process, and why it needed to be done. Without a doubt, I will contact LaCassa in the future for all of my plumbing needs. I will also refer them to my neighbors.
LaCassa did a fantastic job replacing the old and corroded valves on my faucet. They were quick, showed up on time and most importantly clean. I would definitely recommend them to anyone needing plumbing work done.
Carmen replied to our call for a leaky kitchen drain quite promptly! He is very professional and thorough…gave us options to help fix our issue! No mess and we are quite happy with his work!
We called Melissa and Carmen due to three of our sinks leaning. Melissa was great in setting everything up and Carmen was upfront about what we needed to do and what was worth fixing or replacing. LaCassa will be my go to plumber from here on out.
Great service and very responsive. Carmen is awesome!
We used LaCassa plumbing's services to repair a kitchen faucet leak and were incredibly impressed with how quickly they responded in spite of this being a last minute call. They accommodated us same day. Carmen was very professional and was also nice enough to help us with some maintenance and DIY tips and operated with the intent of fixing our issues and helping us rather than trying to make money off of our situation. We would absolutely recommend their services.
Called and Melissa was super helpful and cheery on the phone. Carmen showed up an hour later, did a thorough inspection of the piping, and fixed the issue. He talked through what he was doing and also gave advice about how to best avoid the problem in the future. Both Melissa and Carmen were very friendly and professional. LaCassa will be our new go-to for plumbing issues.
Carmen did honest and efficient work. He gave me a couple of repair options for our leaky faucet, and his recommendation wasn't the priciest option. When he finished his work, he gave us recommendations for the future on how to best maintain our faucet on a cost-efficient basis. I would happily use Carmen again for any plumbing needs we might have.
Carmen is an expert. Wouldn't even think about calling anyone else.
I followed recommendations from Nextdoor and was glad I did. This company is great from the initial phone conversation to the work done. Carmen comes out no hidden fees, explains and knows what he's doing. His prices are all in black and white no surprises and good rates. Will use them in the future.
I called and was able to have Carmen come outhrevery next day! Our sump pump needed a new pump! He was on time, professional and communicated well about the issues we had.I called about our sump pump and toilet, and they are both fixed and working great, within 2 hours of his arrival! Very happy with LaCassa Plumbing.
Very knowledgeable and learned alot. Gave me some great advice on the plumbing and fixed my problem quickly. Thank you again.
I highly recommend Carmen and Lacassa Plumbing. Carmen was able to come out the day after I called and fixed our issue very quickly. He also was incredibly informative and walked me through everything as he fixed the issue.
I had a great experience with LaCassa Plumbing and they will be my first call next time I need a plumber. Carmen and his team were so responsive and helpful. Carmen's service was friendly and professional. I highly recommend LaCassa Plumbing!
I had a major plumbing issue at my home, Carmen at LaCassa Plumbing was the 5th plumber in a span of 2 months that came to my house. All the other companies were giving me the run around, which left me stressed and frustrated. LaCassa visit was so refreshing, Carmen took his time and explained to me in detail the issue at hand . Moreover, he didn't rip me off. He made suggestions, was very caring and understanding. He and his team are a class act; after he left my house his wife called and checked in on me because they were so worried about me. I have LaCassa on my speed dial and you should too. I got the recommendation from next door app. It is hard to find honest and good plumbers and this one is a keeper.
Carmen at LaCassa Plumbing is a highly skilled professional plumber. A veteran to the industry, they have helped on a few projects including replacing a leaky garden hosebib, sump pump replacement, fixing leaky vent stack pipe, & removing/installing a new hot water heater. Highly responsive and patient in answering my questions, they've proved themselves each time to be a highly reliable company to partner with. They left each job cleaner than when it started while being respectful to my home (shoe covers while walking in the house, tarps to not damage flooring, etc). A+ company.
We had a few plumbing issues around the house and Carmen was able to help take care of everything quickly and professionally. It turned out to be a bigger job than anticipated, but he was very upfront, transparent and communicative throughout. I would highly recommend his company and plan to use him again in the future.
We were very happy with the work LaCassa did on our shower plumbing. They responded very quickly to come give us a quote, and did the work that same day. Work was done professionally and quickly, for a fair price. We will be using them for any future plumbing needs
Lacassa Plumbing did a great job for us. Responsive to our needs at a fair price! Highly recommend!
Carmen came out to our home same day without charging an arm and a leg. He was specific in explaining the issue and the possible repairs he could do. He broke down pricing for both options and finished the job quickly and without making a mess. I appreciate the great customer service, transparency and professional quality of La Cassa Plumbing. Happy to help support a local family owned business!
Health Held In Hand
Our water heater took a nose dive by rusting out and started to leak. LaCassa plumbing was there with in the hour and got our hot water situation back up and running. Thank you guys!
My shower was backing up on a Friday evening, I called multiple plumbers with no luck, lacassa plumber shifted there scheduled to accommodate my plumbing issue on a weekend with out a huge weekend fees. The owner was on sight an diagnosed the issue an had it resolved immediately. It's nice to see pride in workmanship and a responsible owner who's a master of his craft.I'll be remolding a few bathrooms in the future and lacassa plumber will be highly recommended for the job.
Great focus on customer service! Saved us a lot of money and also counseled us on how to keep our hot water heater running well. I'll definitely be using them again!
We are very happy to have found LaCassa Plumbing. The receptionist was very friendly and helped quickly schedule an appointment for a leak we had. Carmen the plumber was great in explaining the issue and helping keep the cost low for the fix. Great service and company.
Carmen was professional and friendly. Did a very good job fast and clean.I recommend la Cassa Plumbing. Hector
Carmen replaced my ejector pump. He was quick and thorough and very personable.
Great Service! Lacassa Plumbing came the same day and solved my shower/tub faucet issue. The problem was diagnosed and fixed in a very short amount of time! Thanks, Lacassa! 🙂
Carmen was a professional from start to finish. We had a rental property and the tenants were not kind to the plumbing. Carmen fixed the clog was clean and the price was more then reasonable. He has been there every time we have needed their services on time and in and out. LaCassa Plumbing is our go to for any plumbing needs, you wont be disappointed.
I called because my sink was not draining properly. They rodded the sink and gave me tips on how to prevent it from happening again. I was very pleased with the service. Highly recommend!
Very Professional and did a fantastic job in cleaning of the sewer line. Came out first thing the next day when 3 others would not. Would definitely recommend Lacassa and will use them again in the future A++Thanks Again
Professional service, professional attitude, attention to detail.
We hired LaCassa plumbing to install a new water heater and do the plumbing for our new basement bathroom. The entire organization was professional and courteous. They answered all of our questions and gave us “no pressure” recommendations for which water heater and ejection pump to use. Overall, I really appreciated how they handled the entire job. Strongly recommended!
Carmen and Dominic came to our home to investigate some home issues. Turned out I needed a new water heater, I knew the one we had was on it’s last leg. Their work was fast, clean and they explained everything to us. They were on time, friendly and courteous. They wore their masks and shoe covers too. In other words, they came here as professional as they come. No mess left behind and they left us feeling respected which means everything to us. Anything else comes up we’re calling them back.
My sump pump stopped working Saturday and LaCassa was here within an hour. Gave a great price and installed a new one. Family owned is always the way to go. There really is no better service. Not only was installation quick but he gave me a lot of tips and showed me what to do to keep everything working right. You can't get that kind of service anywhere. Really turned my crisis into a quick fix. #grateful.
Contacted LaCassa Plumbing for leaking bathroom faucetThey were very professional, courteous, explained the repair before doing the work, and did an excellent job!Highly recommend and will use againThank you LaCassa Plumbing
From the start, this experience was 5 stars! The receptionist was so very pleasant and helpful. Carmen & Dom adhered to the Covid face mask policy. Toilet drain pipe repair was explained in detail and price was fair and reasonable. (We had another quote for 3x the amount from another plumber.)We highly recommend this business and will definitely use them in the future!Thank you for making this a very happy experience!
Amazing job! Carmen is extremely knowledgeable and gave us great advice. He was able to diagnose and repair hot water heater and toilet issues. He was prompt and professional. He is my go-to plumber!
Replaced old leaky hose bib, quick, professional and observant of COVID safety protocols. Looks great and glad I can water flowers without flooding my patio! Great job!
I had a great experience today with LaCassa Plumbing. They were extremely knowledgeable and honest. I would definitely use them again and would recommend them for any plumbing needs.
I would not call another plumber after using LaCassa. Carmen was at my home within 30 minutes of calling. I had a bad sump pump. He was able to assess exactly what was wrong, explain and show me why it wasn't working. He then went and pickes up a system, which he installed within a few hours.Super professional and knowledgeable.
Easy to contact and came right on time to inspect prior plumbing work that was done at our home by another contractor.
Carmen is wonderful. He talked me through everything, offered me different options, then did amazing work (and I had a lot of work for him!). I highly recommend!!
I have used LaCassa Plumbing on several occasions and each time we had a great experience. Carmen is very knowledgeable and gave me several options for moving forward with the project. Everything was done in a timely manner and we have had no further issues. Excellent quality of work and professionalism. I would highly recommend!
Carmen was upfront with his review on my needs. He replaced a pipe that was leaking in my basement. He also replaced my outdoor faucet. He was upfront and transparent with his review of what I needed. I highly recommend his services to anyone.
We called LaCassa in an emergency situation. It’s a family-owned business and there is pride and integrity in Carmen’s work. Carmen was so helpful, super professional, and honest. He diagnosed our issue very quickly and had it repaired lickety-split. We would definitely recommend LaCassa and use him again.
Hey All,We recently moved from Chicago to Darien, after we bought our new house. Sadly, we ran into some plumbing issues. I am a pretty good researcher in finding the best person for the job. So here I was, searching , looking and reading reviews about a zillion plumbing companies in and around Chicago. All showed interest right away, some called me back and to schedule the appointment for coming over to look at the issues we were facing. Anyways, somehow my mind said " Go local" hence I shortened my search for a licensed plumber in and around my city. I came across LaCassa plumbing , read their reviews, visited their website , did my research and finally took the judgement of calling them.The call went straight to the one man show owner of the company Carmen who listened to my list of plumbing things I needed done. It was the weekend when he scheduled us to come over to take a look. Got a call Saturday morning that they are running early and would be there before the time stipulated, which was wonderful. Carmen pulled into our driveway in a plumber's uniform much before time in his white van with his plumbing tools and supplies, greeted us with a smile, wore his mask and booties all through while he looked at the issues. Next came the part when he would tell us about his pricing. What I truly liked about him was he didn't try upselling anything which we didn't want, had a flat rate binder with prices listed for every job. He was upfront, showed his plumbing license and even recommended to us to buy and agreed to install parts supplied by us to save us money. I was sold on his honesty. We started talking about his career in plumbing and I must say, he's hell of an experienced guy for all your plumbing needs, installation of water heater, backup sump pump, you name it.Today( Monday), he showed up for the job to repair , install my new toilet, hook up refrigerator with a water supply line, change the position of the main water valve, fix a leak in one of the pipes and change the gasket for the garbage disposal. As expected, his wife Melissa called up as soon as Carmen headed out for our plumbing job. Must say, she's a jovial , happy sounding woman. I think she takes care of scheduling for Carmen as its a family owned business. As he pulled in, he had his mask on, booties on and a helper to get to work right away even when he was working on Sunday till 2 AM, coz of the major downpour which happened in and around Dupage county, the previous day.He got to work within minutes , directed his helper what all he needs to do to replace the toilet and install the new one while he himself crawled into the crawl space to work on getting the main water valve above the ground for easy access. He was not rushed at all, knew what he was doing, using all the proper tools, quality parts and supplies to finish the job impeccably. He had his music playing while he worked. At every step of the way he explained why he was doing what he's doing, what could last longer, and what plumbing work might be needed in the future. I was surprised by his knowledge, professionalism, pleasant attitude and expertise. I looked at the work he performed and it was flawless!!! Guess what, Carmen promised to return back to change the gasket for our garbage disposal coz we bought the wrong size which wouldn't fit.If I could, I would call him as someone who exactly understood my requirement right from the start and what I expected from him. I will definitely recommend his plumbing services for anyone looking for a fantastic plumber in and around Darien or western suburbs who doesn't rip one off with ridiculous charges. He's the plumbing doctor with plumbing done right, without a doubt. It's surprising that he's kinda our neighbor living just a mile away and a friend in need!! This is not a paid review. I wish him the best for his future endeavors. Please reach out to him coz your search ends here.Please help his local business grow and I'm sure you wont be disappointed! Thank you Carmen and Melissa! You rock!!😃👌✌️🙏
Monica T Katsigazi
I absolutely recommend LaCassa Plumbing because they are quick, efficient, kind and responsive.Carmen with LaCassa plumbing came out when our kitchen sink faucet was broken. Not only did her replace it, he offered great solutions to stop it from happening again. He also fixed our upstairs bathroom. His prices were reasonable and the work was superb quality.5/5 for sure.
What I thought would be a simple faucet replacement was much more. He saved us from having a bigger problem if we had done it ourselves! He was very gracious in giving his opinion on how the situation can be handled & even though it wasn't what I wanted to hear it just made sense to go with his suggestion & save spending more money down the road. He was also amazingly fast & just a pleasure to speak with. Highly recommend!
My first experience with LaCassa Plumbing was to call and have my sheared sewer line dug and replaced. I was recommended to LaCassa by a neighbor with experience using LaCassa. Though they didn’t do the dig, Carmen was straight forward with me about options and who to call so I went with his recommendation and it saved me money. I recently needed a water heater replaced so I shopped around and even though LaCassa was not the cheapest price, Carmen has been available and prompt. He is also very personable and professional. He’s straight forward and honest and when you have that type of integrity for your business and customers, that will make me call him back for work whenever I need it. And what do you know. I needed him again a week after he replaced my hot water heater because my 10 year old sump pump failed. Price was slightly higher than another quote but again, Carmen does quality work and I can have piece of mind knowing that he backs it up. I highly recommend LaCassa Plumbing. You will get quality products and workmanship along with quality professionalism. You won’t be disappointed with LaCassa Plumbing.
Carmen is the owner of the company and his wife Melissa helps set up the appointments.They are very responsive, Carmen came out the next day. Very professionally done. He explained what he was going to do to replace our outside spigot, the approximate cost and made sure it wasA quality faucet. His cost was exactly what he estimated. Very impressed with his knowledge and you can tell they care about providing good service at a fair price. I Would highly recommend them.Thank youMaggie KlimentDowners Grove
I have had the occasion to utilize Carmen's services on two occasions. On both he promptly responded and did a fantastic job. My first call in the future if I ever need plumbing services.
LaCassa Plumbing was a pleasure to work with. Professional, efficient and responsive. I needed my sewer drain power rotted from it backing up and flooding. They exceeded expectations. I would highly recommend them and am more satisfied. Thank you for all your help LaCassa Plumbing.
I have used Carmen & LaCassa Plumbing at my house, for my general contracting company, and have given his name out to friends numerous times. Carmen is straight-forward and technically knows his stuff very well. I would highly recommend him and he will continue to be my go-to plumber.
LaCassa was great in diagnosing and installing a new water heater. We had an old one with an odd size, but LaCassa was prepare and had one in stock!
Got a water heater replaced. He was able to change it same day and within a quick time frame.
Called LaCassa Plumbing to unclog kitchen drain and redo the piping underneath the kitchen sink. Was thoroughly impressed by the friendly customer service when scheduling the appointment and when Carmen came he has such a friendly and calming presence. He is very knowledgeable and only did what was needed and didn't upsell me on any extras. Very reasonably priced and super clean. I also love that they're family operated.
Carmen LaCassa, the owner, came the very same day we called. He even called and asked if he could come earlier than expected. He had a very professional uniform and covered his shoes with booties. He gave me an estimate to fix the leak, but said if he completed the job quicker than the estimated 90 minutes, he would charge less. He was done sooner and we were very happy. He is a young guy and I hope he is around for a long time because you always need a good plumber.
B. K. K
They are very prompt and courteous doing the job seemed smooth and professional QUITE PLEASED
Highly recommend LaCassa Plumbing LLC. I had a very bad backup in my bathroom and needed my main sewer pipeline rodded. Very responsive professional service. My technicianCarmen went over all the issues in detail and was fully upfront on the service fees. Quality work with very competitive pricing. Definitely will be using Carmen with Lacassa Plumbing for any future Plumbing needs!
Our sump pump was vibrating for the past few days so when I put a post up on a Downers Grove Facebook group several people suggested LaCassa plumbing. Carmen, the owner, came by the same day to assess the situation and help fix it. He was very professional, upfront with cost and time to complete the job. I would highly recommend.
We had a cracked pipe issue in our laundry room, went on the search for a local plumber and the downers grove Facebook page gave great feedback about this company and I could not of been more happy with the quality of work and the professionalism of the company itself. Would recommend to anyone needing any plumbing with no job to big or to small these guys definitely got us right. Thanks
Lary Saladin Jr.
La Cassa plumbing is an amazing company. We hired Carmen to replace an older toilet in the house and also a sump pump. He is very professional and honest. He explained our different options and helped us make the right decision. Highly recommended !
Our water heater went out at 6pm on New Year’s Eve, and I called LaCassa Plumbing to find out what the soonest available appointment would be. Carmen came out THE NEXT MORNING on New Year’s Day! He replaced our water heater and did a repipe on our corroded copper piping.We have two toddlers and we’re SUPER impressed with the response time, the kindness, and the care in the work performed. Carmen takes great pride in his work and treated our home like it was his own. The work area was left cleaner than when he started, and whenever my 1.5 year old daughter wanted to talk to him and watch him, he would talk with her and show her what he was doing.We really couldn’t be happier in the work performed, the professionalism, the kindness, and the pricing of our service call. We will only call LaCassa Plumbing when we need any plumbing work done.
Lacassa plumbing is excellent. They get back to me within the hour of initial inquiry. They always came on time, and called 15 minutes before arrival. Their work is excellent and prices are reasonable.
I clogged my kitchen sink with grout and other whatnots while doing a DIY backslash in my kitchen. I contacted LaCassa Plumbing and Carmen came out that evening to fix my drain. He worked very fast and knew exactly what needed to be done. His confident approach to the task at hand left me feeling relaxed enough to do yard work outside.Also, Carmen and his work are SO clean! There was no trace of any work being done once his job was completed it was so clean. In fact, he even checked another DIY project of mine (water heater replacement) just to be on the safe side and it turns out I forgot the most important part, a carbon monoxide detector. He installed one before he left. Carmen really showed a above and beyond standard to service and care! I will be using him for all my future needs!